Experience

Senior Engineer — AI

• Won 1st place in Insight's internal company-wide AI hackathon, competing against teams across the organization.
• Led a team building an automated redaction pipeline to strip sensitive data from customer transcripts for a major U.S. banking firm, processing millions of files a month.
• Built conversational agents using Google's CX Agent Studio for a U.S. furniture retailer's customer experience platform.
• Built an ADK-based agent for a healthcare firm to support detailed clinical studies and analysis.
• Built scalable streaming data pipelines for a major e-commerce platform using Apache Airflow (Composer), integrating multiple payment providers into BigQuery and processing 1M+ records.
• Developed a GenAI chatbot for a top-tier U.S. university to retrieve student information.
• Built an intelligent assistant using GenAI + Vertex AI Search to auto-respond to customer queries and fetch real-time data via APIs.
• Implemented a self-service Help Desk solution using Vertex AI Conversation, CCAI Platform, and FreshService with seamless agent handoff.
• Designed an end-to-end encrypted conversational transcript solution for secure storage of customer interactions.
• Delivered AI-driven contact center solutions for clients across North America.
• Built solutions to update Salesforce cases with CCAI call/chat metadata for better support workflows.
• Designed and deployed GenAI applications for public sector use cases.
• Built dashboards for a major U.S. hospital network to optimize staffing, recruitment, and training.
• Led migration of on-prem Looker to cloud Looker with Google, improving scalability and resolving migration issues.
• Developed a chatbot for a U.S. furniture e-commerce platform using vector search for personalized recommendations.
• Built a GenAI product tagging and categorization tool for a large online marketplace.
• Contributed to MLOps initiatives, improving model deployment and monitoring workflows.
• Developed ADK-based agent solutions for healthcare user queries and automation.
• Built LangGraph-based agentic solutions integrating internal tools to help U.S.-based IT teams resolve issues faster.

Senior Data Engineer / Data Engineer

• Senior Data Engineer, April 2024 – July 2024; Data Engineer, December 2022 – April 2024.
• Leveraged GCP capabilities to design, migrate, and modernize cloud data architecture for enterprise clients.

Data and AI Engineer — Google Business Unit

Worked at Google Garage (R&D), an experimental digital lab building viable versions of Google Cloud services for enterprise clients.

• Executed POCs for data migrations from on-prem Oracle 19C and RDS databases to Google Cloud Spanner for a top-tier U.S. pharma company.
• Developed conversational AI chatbots for a top mobile manufacturing company using Dialogflow CX.
• Migrated an on-prem Teradata database to BigQuery for a U.S. retail chain, recreating pipelines via Dataflow and orchestrating them with Cloud Composer.
• Developed an ML algorithm to analyze supplier reliability for a U.S.-based manufacturing company.
• Built a Google Cloud NLP API-based competitor analysis solution for a major electronics company.
• Analyzed and replicated production scenarios on Google Cloud using Dataform to evaluate tool capabilities.

AirTech Head

Intern